How can we help you?
Welcome to our FAQ page! Here, we have compiled answers to some of the most common questions we receive about ARTLAB and our unique selection of acrylic glass, canvas & framed art prints and neon signs. Whether you're a first-time customer or a returning visitor, we hope this page will provide you with the information you need to make your shopping experience with us as seamless and enjoyable as possible.
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General | Products (Acrylic Glass, Canvas Prints, Framed Art Prints) | Shipping & Returns Policy | Warranty | Other
General
What is ARTLAB?
ARTLAB is a home décor superstore that offers a wide range of artistic products such as acrylic glass art, canvas prints, framed art prints, and neon signs. Our goal is to support emerging and established artists by sharing their artworks through our products, while providing our customers with unique and high-quality home decor items that can elevate the look and feel of their living spaces. We work directly with artists, as well as carefully vetted galleries, dealers, and curators, to help them thrive and grow. We provide marketing and production support to our artists, which means we take over any financial risk which they could incur while trying to promote and monetise their art. We believe in the power of creativity and support artists through every purchase.
What kinds of products do you offer?
We offer a wide range of products to meet your home decor needs, including acrylic glass art, canvas prints, framed art prints, and neon signs. Our products are available in a variety of sizes, styles, and designs, so you can find the perfect piece to complement your home decor.
Why should I buy from ARTLAB?
We understand that building trust with a brand takes time, and we want to assure you that ARTLAB is a legitimate and trustworthy source for your artwork needs. Our commitment to quality and customer satisfaction is reflected in our excellent reviews, and we are honored to have been rated as the #1 online art gallery by our loyal customers. You can shop with confidence at ARTLAB, knowing that we are dedicated to providing you with exceptional service and high-quality artwork.
Additionally, purchasing from ARTLAB supports independent artists and their work, and also allows you to own a unique piece of art. We offer high-quality products that are sure to be a beautiful addition to any space. We also have a 100% Satisfaction Guarantee, a 1-Year Warranty and free returns, making buying from ARTLAB completely risk-free.
How do I place an order on the ARTLAB website?
Placing an order on the Artlab website is simple and easy. First, browse our selection of artworks and choose the piece you would like to purchase. Then, select the size and framing options, if applicable. Next, add the art to your cart and proceed to checkout. On the checkout page, you will be asked to provide your shipping and payment information. Once you have reviewed and confirmed your order, we will immediately start processing your art.
What payment methods do you accept?
We currently accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through Paypal. If you are in the US or Canada, you can also use our Buy Now, Pay Later service, Sezzle.
Is it safe to enter my payment information ARTLAB’s website?
Yes. Our website uses secure encryption technology to protect your payment information and ensure that your transactions are safe and secure.
Are there any discounts or promotions available?
We want you to experience our exceptional quality firsthand with a 30% discount on your first order. Simply use the code HELLO30 at checkout!
Add 2 or more products to your cart, and get 15% OFF your full order. Use code BULK15 at checkout!
What purchasing guarantee do I have?
With ARTLAB, you can be assured that your money is safe even if something goes wrong. You are entitled to a full refund if there are any issues such as missing or defective items, or if you decide to return the product for any reason. The good news is that you can do this at no additional cost with our free returns service.
Based on the data, it has been observed that 98% of the orders are delivered without any issues during the first attempt. The remaining 2% are either refunded or returned. As a customer, you are not exposed to any risks when buying from ARTLAB.
How do I know the art I'm buying is authentic?
All of the artworks in our catalogue are sourced and licensed directly from our independent artists, ensuring their authenticity. Additionally, each piece is carefully inspected by our team to ensure that it meets our high standards for quality.
Can I see the art in person before buying it?
Unfortunately, as ARTLAB is an online store, it is not currently possible to view the art in person before purchasing it. However, we offer high-resolution images of each piece on our website, as well as detailed descriptions of the artworks, to help you make an informed decision. Additionally, if you are not satisfied with your purchase, you can return it for free, making buying from ARTLAB completely risk-free.
Are your products sustainable?
Yes. Our canvas prints and framed are prints are GREENGUARD GOLD Certified, ensuring reduced indoor air pollution and minimal chemical exposure. Our wooden stretcher bars and backings are also FSC Certified, sourced from responsibly managed forests. Our acrylic glass and neon signs are partly made from recycled acrylic glass. Additionally, ARTLAB is partnered with a wide network of charity organisations we support to offset our carbon footprint, such as 4Ocean, Save Our Seas, Sungai Watch and Veterans Empowered, among many more.
How do I contact ARTLAB if I have any questions or concerns?
You can contact us by emailing us at hello@artlabshop.com. Our team will be happy to assist you with any questions or concerns you may have.
Products
Acrylic Glass
What is acrylic glass art?
Acrylic glass art is a unique form of art that uses acrylic sheets instead of traditional glass. We print our artworks on this unique material, making it stand out from other, traditional forms of home décor. Acrylic glass is scratch-resistant, shatterproof, and UV-resistant, making it a durable and long-lasting choice. In addition to its impressive visual properties, our acrylic glass is also incredibly lightweight and easy to install. Our acrylic glass products come with easy-to-use hangers, if you decide to hang them on your wall, or they can be set up on a tabletop, put on furniture, or can be mounted on a stand. Only at ARTLAB.
What type of acrylic glass artworks do you sell?
We sell acrylic glass skateboards, surfboards and glass prints. All these products are made of high-quality acrylic glass with a printed artwork on them. The difference between these products is their size and shape. Skateboards measure 80x20cm / 31.5” x 8” and are curved backwards at the top and bottom, to resemble a real skateboard shape. Surfboards measure 100x32cm / 39.4” x 12.6” and are flat. Acrylic glass prints come in different sizes, and are flat.
How do I hang my acrylic glass art on the wall?
If you choose to hang your acrylic artwork on your wall, we've got you covered. We ship every Acrylic product with Ghost Mounts - our sturdy, invisible and easy to use hanging system, exclusive to ARTLAB. A Ghoust Mount comprises of three parts: one goes on your wall, one is attached to the back of your acrylic glass product, and one which seamlessly connects these two parts. Ghost Mounts are lightweight, so they can be applied to your wall with adhesive stickers as well – no need to drill holes in your flat. They are also transparent, so they adapt to any wall color and surroundings, while also giving your acrylic glass product a cool floating effect. Check out our video tutorial to see how it’s used: How to Hang Your Acrylic Glass Product on the Wall
Do I need to hang my artwork on the wall?
No. Our acrylic products are versatile, and can be placed anywhere, such as on furniture, on tabletops, or mounted on a stand.
Is acrylic glass art safe for households with children or pets?
Yes, acrylic glass artwork is durable and shatter-resistant. Unlike traditional glass, acrylic glass is less likely to break or crack, making it a safer option for high-traffic areas or homes with children and pets.
Can my acrylic glass artwork fade over time?
Acrylic glass is resistant to fading from sunlight or exposure to the elements. However, it is recommended to avoid direct sunlight and extreme temperatures to prevent any discoloration or warping.
Can acrylic glass artworks be displayed outdoors?
Yes. Acrylic glass is highly durable and resistant to weather and UV rays, making it suitable for outdoor display.
How do I care for my acrylic glass artwork?
Acrylic glass is easy to care for and can be cleaned with a soft, damp cloth. Avoid using harsh chemicals or abrasive materials, as these can scratch or damage the surface of the artwork. Store your artwork in a cool, dry place away from direct sunlight.
Can I make a custom acrylic glass artwork?
Absolutely! Visit our Create Your Own page to learn more.
Can I order acrylic glass artworks in bulk?
Yes. Please contact us via email at hello@artlabshop.com for wholesale and bulk inquiries.
Products
Canvas Prints
What is a canvas print?
A canvas print is a high-quality reproduction of an artwork or photograph that is printed on canvas fabric. Canvas prints are a popular choice for home decor because they provide a classic and timeless look that can complement a variety of styles and themes. Durable and long-lasting, your ARTLAB canvas print will stand the test of time, looking just as stunning as the day it was printed, even years later. With its unique texture, our artworks will come to life with vivid detail and dimension. Our canvas prints come with pre-installed sawtooth hanging hardware and protective rubber bumpers. Whether you prefer to hang it on the wall or prop it up on a shelf, our canvas prints offer a range of versatility to fit your specific style and preference.
What type of canvas prints do you sell?
Our canvas prints come in two main variations – ‘Floating Frame’ or ‘No Frame / Stretched’.
Floating framed artworks come pre-framed, and depending on your choice, come in a black, white or brown color. A floating frame is a type of frame that is designed to create the illusion that the artwork is "floating" within the frame. Instead of covering the edges of the artwork with a mat or border, the artwork is suspended within the frame using a special mounting technique that allows the edges of the artwork to be visible. The result is a sleek and modern presentation that emphasizes the artwork itself, rather than the frame.
No Frame / Stretched artworks are printed on our artist quality canvas, and have been stretched over a wooden frame, creating a taut and stable surface for display.
What materials are used for your canvas prints?
ARTLAB canvas prints are made from genuine artist quality canvas with a chemistry-perfect gloss finish, printed with state-of-the-art technology for vibrant images. We use 100% real pine wood frames, finished with a smooth and elegant finish without any toxins or chipping.
How do I hang my canvas print on the wall?
Hang your canvas print with confidence, knowing that all ARTLAB products come fully equipped. Every canvas product is fitted with pre-installed sawtooth hanging hardware and protective rubber bumpers, making installation hassle-free.
Are canvas prints safe for households with children or pets?
Yes. Canvas prints are generally safe for households with children or pets, as they are made with non-toxic inks and materials. However, it is important to take proper precautions to ensure that the canvas print is secured safely and cannot be pulled down or knocked over by children or pets.
To prevent accidents, we recommend hanging your canvas print in a secure location, away from high-traffic areas where it may be bumped or knocked over.
Can my canvas print fade over time?
ARTLAB canvas prints are made with high-quality archival inks, that are designed to resist fading. Stored in a location that is not exposed to direct sunlight or UV light, your canvas print will not fade over time. If you must hang your canvas print in a sunny area, consider using curtains or shades to protect it from direct sunlight.
Can canvas prints be displayed outdoors?
While our canvas prints are designed for indoor use, they can be displayed outdoors in a covered or protected area.
How do I care for my canvas print?
Canvas prints are easy to care for and can be dusted with a soft, dry cloth as needed. Avoid using water or cleaning solutions, as these can damage the print or the frame. When not in use, store your artwork in a cool, dry place away from direct sunlight.
Can I make a custom canvas print?
Absolutely! Visit our Create Your Own page to learn more.
Can I order canvas prints in bulk?
Yes. Please contact us via email at hello@artlabshop.com for wholesale and bulk inquiries.
Products
Framed Art Prints
What is a framed art print?
A framed art print is a reproduction of an artwork or photograph that is printed on paper and then framed with a protective shatterproof acrylic glass cover. Framed art prints are a versatile and affordable option for home decor because they come in a variety of sizes and styles and can be easily hung on a wall. The combination of materials and printing method for our framed art prints creates artworks that are fade-resistant and long-lasting. Unlike others, we use high-quality pigment-based inks and acid-free fine art paper. Your ARTLAB framed art print won’t turn yellow, crack or wear out. Furthermore, our significant wholesale purchasing power enables us to offer prices that are typically 25-40% lower than the ones available at retail frame shops.
What type of framed art prints do you sell?
Our framed art prints come in two different frame colors and with two bordering options. Your frame, depending on your choice, will be a black or white 100% pine wood matte frame. You can also choose to include a white border in your piece, which gives the impression of a matt around your artwork. A white border is usually the best choice for black and white styles.
What materials are used for your framed art prints?
We use high-quality paper and archival inks to ensure the longevity and vibrancy of our framed art prints. Our frames are 100% radial pine wood, available in matte black or white finishes, complete with a shatterproof acrylic glass cover.
How do I hang my framed art print on the wall?
When it comes to hanging your framed art print, you can have confidence in ARTLAB products. Each frame comes fully equipped with pre-installed sawtooth hanging hardware and protective rubber bumpers. This hassle-free installation ensures that your artwork is securely and safely mounted.
Are framed art prints safe for households with children or pets?
Yes. Framed art prints are safe for households with children or pets if they are properly secured and hung out of reach.
Can framed art prints be displayed in humid environments such as bathrooms or kitchens?
While framed art prints can be displayed in any room of your home or office, we recommend avoiding humid environments such as bathrooms and kitchens, as moisture can cause damage to the artwork and the frame. If you do choose to display your artwork in a humid environment, we recommend using a dehumidifier or ventilation system to reduce the humidity level and protect your artwork.
Can my framed art print fade over time?
ARTLAB framed art prints are made with high-quality archival inks, that are designed to resist fading. Stored in a location that is not exposed to direct sunlight or UV light, your framed art print will not fade over time.
Can a framed art print be displayed outdoors?
While our framed art prints are designed for indoor use, they can be displayed outdoors in a covered or protected area.
How do I care for my framed art print?
To care for your framed art print, we recommend dusting it regularly with a soft, dry cloth to remove any dirt or debris. If you need to clean the glass, use a non-abrasive cleaner and a soft cloth to avoid scratching the surface.
Can I make a custom framed art print?
Absolutely! Visit our Create Your Own page to learn more.
Can I order framed art prints in bulk?
Yes. Please contact us via email at hello@artlabshop.com for wholesale and bulk inquiries.
Shipping & Returns Policy
Do you ship worldwide?
Yes, we ship all over the world.
Will I be charged extra by customs?
No. Rest assured that you will not be charged any additional fees after your initial purchase. At ARTLAB, we believe in transparency and strive to make your shopping experience as smooth and straightforward as possible.
How much does shipping cost?
Shipping is free to any destination in the world.
Can I track my order?
Yes. We ship all orders with reputable tracked carriers such as UPS, DHL or FedEx. Once your order has been shipped, you will receive a tracking number by email. You can use this number to track the progress of your shipment and see when it is expected to arrive.
How long will it take for my order to arrive?
We strive to process and ship orders as quickly as possible. Our general shipping times are 5-10 business days for acrylic, canvas and framed art print products, and 10-15 business days for neon signs. Once your order is placed, you will receive a confirmation email with an estimated delivery date. The exact delivery date will depend on your location and the availability of the artworks. If you have any questions about the status of your order, you can contact us at hello@artlabshop.com.
Can I ship to an address other than my billing address?
Sure! During the checkout process, you will have the option to enter a different shipping address than your billing address.
Can I change or cancel my order after I've submitted it?
Unfortunately, we are unable to make changes to orders once they have been submitted. However, you have the option to cancel your order within 15 minutes of placing it. After 15 minutes, the order is automatically processed and goes into production. If you wish to cancel after this time, you can do so by returning your order once you've received it.
Can I return my purchase if I’m not satisfied?
Yes. At ARTLAB, we take great pride in the quality of our artwork and strive to ensure your complete satisfaction with your purchase. If for any reason you are not happy with your order, please contact us within 30 days of receipt to initiate a return or exchange. We will refund you the full order amount, excluding shipping, and returns are free – no questions asked. Please note that orders must be returned in original condition, and custom and personalized pieces are not eligible for returns or exchanges.
When does the 30-day returns period start?
We are pleased to offer a 30-day return policy for your artwork purchase. This means that you have 30 days from the day your order arrives, as indicated by the tracking number, to initiate a return and receive a refund. Our team is committed to ensuring your complete satisfaction with your purchase from ARTLAB.
Do you offer free returns?
Yes. We offer free returns for all orders made on or after 1 March, 2023. If you wish to initiate a return, please reach out to us via email, and our friendly customer service team will assist you with the process.
How long will my refund take?
Your refund will be processed as soon as your returned order has been received and inspected by us. Then, depending on your bank, it may take up to 10 business days for the money to be back in your account.
I received a faulty item! What should I do?
We sincerely apologize for any inconvenience caused by a faulty item. At ARTLAB, we stand behind the quality of our products and offer a hassle-free replacement process for any defective items. If you have received a faulty item, please send us an email at hello@artlabshop.com, including photos of the issue, and our friendly customer service team will be happy to assist you in resolving the matter.
An item is missing from my order! What should I do?
We sincerely apologize for any inconvenience caused by a missing item. To report a missing item, please send an email to hello@artlabshop.com, along with your order number and a picture of all received items. Our team will work swiftly to send you the missing item as soon as possible. However, please keep in mind that missing items must be reported within 48 hours of receiving your order. If we are not notified within this timeframe, the delivery of goods will be presumed to be in accordance with the terms and conditions, and free from any defects, damage, or shortages in product quantity.
Warranty
Do you have a warranty?
Yes. At ARTLAB, we stand behind the quality of our products and offer a standard warranty on all products, that covers any manufacturing defects. Our warranty ensures that the product you receive is free from defects in materials and workmanship under normal use for a period of 12 months from the date of purchase.*
*Valid for products purchased on or after March 1st, 2023.
What does your warranty cover?
If you encounter any issues with your product due to manufacturing defects during this warranty period, please contact us immediately, and we will replace or repair the item at no charge to you.
Please note that our warranty does not cover damage caused by normal wear and tear, misuse, or accidents. If your product is damaged for any reason other than a manufacturing defect, we may still be able to assist you with a repair or replacement for a fee.
Other
I have a question which is not listed here!
Drop us an email via the contact form below and our helpful customer service team will be happy to assist!
Contact us
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If you do not find the answer to your question in our FAQ above, you can send us a message on hello@artlabshop.com or by filling out the form below.